Privacy Policy

Last Updated: 24/04/2025

Momo and Spices ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.momoandspices.au or use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, postal address, phone number, and payment details.

  • Demographic Information: Such as age, gender, and preferences (if submitted).

  • Technical Information: IP address, browser type, cookies, device information.

  • Other Information: Any other data you voluntarily provide through forms, account sign-ups, or communications.

2. How We Collect Information

We collect information in the following ways:

  • When you place an order on our website

  • When you create an account

  • Through contact or inquiry forms

  • Via cookies and tracking technologies

  • From interactions on our social media channels

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate with you about your order or account

  • Send promotional and marketing materials (you may opt-out at any time)

  • Improve our website, products, and services

  • Comply with legal and regulatory obligations

4. Sharing Your Information

We may share your information with trusted third-party providers who assist us in operating our website and delivering services, including:

  • Payment processors: Stripe, PayPal

  • Analytics providers: Google Analytics

  • Email services: For sending marketing and order-related emails

  • Delivery and logistics providers: For fulfilling your orders

We do not sell, trade or rent your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience, track website performance, and analyze user behavior. A cookie is a small files that is stored on your device when you visit our website. You can manage cookie preferences through your browser settings.

6. Your Rights and Choices

You have the right to:

  • Access or update your personal information

  • Request deletion of your data (subject to legal requirements)

  • Opt-out of marketing communications at any time

To exercise these rights, contact us at orders@momoandspices.au.

7. Data Security

We take security of your personal information very seriously and we have implemented reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with the updated effective date. We strongly encourage you to review this page periodically to stay up to date on how we collect, use and protect your personal information.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at orders@momoandspices.au